Refund policy

Last Updated: August 8, 2026

At UNION COMMERCE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return and refund under the terms of this policy.

Return Period

You may request a return within 30 days of the date your order is delivered.

To initiate a return, please contact UNION COMMERCE at:

Email: unioncommerce@outlook.com

Return requests submitted after the applicable return period may not be accepted.

Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition;
  • Be in its original packaging, where applicable;
  • Include all original accessories, parts, manuals, and materials;
  • Not show signs of misuse, alteration, or excessive wear; and
  • Be suitable for resale where applicable.

Products that do not meet these conditions may not qualify for a refund.

How to Request a Return

To request a return:

  1. Contact UNION COMMERCE at unioncommerce@outlook.com.
  2. Provide your order number and explain the reason for the return.
  3. Provide photographs or additional information if requested.
  4. If your return is approved, we will provide instructions for returning the product.
  5. Package the product securely and ship it according to the instructions provided.
  6. Once the returned product is received and inspected, we will notify you of the result.
  7. If approved, your refund will be issued to the original payment method.

Please do not send a return to an address unless it has been specifically provided by UNION COMMERCE.

Refund Processing

Approved refunds will generally be processed within 5–10 business days after the returned product has been received and inspected.

After the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact UNION COMMERCE as soon as possible at unioncommerce@outlook.com.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photographs or videos showing the product and, when applicable, its packaging.

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution where applicable.

Non-Refundable Items

Unless otherwise required by applicable law, certain products may not be eligible for return or refund, including:

  • Products that have been used, damaged, altered, or improperly handled after delivery;
  • Products returned without prior authorization;
  • Products returned after the applicable return period;
  • Gift cards, where applicable;
  • Clearance or final-sale products clearly identified as such; and
  • Products that cannot reasonably be returned for hygiene or safety reasons, where applicable.

Return Shipping Costs

Unless the product was defective, damaged, incorrect, or the return resulted from an error attributable to UNION COMMERCE, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Order Cancellations

If you wish to cancel an order, contact UNION COMMERCE as soon as possible at unioncommerce@outlook.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered the fulfillment or shipping process.

Changes to This Policy

UNION COMMERCE reserves the right to update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

For questions regarding returns, refunds, or cancellations, please contact:

UNION COMMERCE
Email: unioncommerce@outlook.com